Open Access: leveling the pathway to care.

Read Kim's Story of Connection

Don’t wait until it all feels like too much to ask for help. Help is available at Crisis & Counseling Centers’ Open Access Center for your urgent mental health and substance use needs. Call (207) 626-3414 to schedule your care.

Every day it’s our job to be partners in the process of change for our clients. Our dedicated staff meets each client where they are in their recovery journey to provide hope and help them heal.

Your partners in the process of change.

Our highly trained staff are dedicated to hope, healing, and recovery. We offer a wide range of client-centered behavioral health services and family support and training. Explore the many ways we can help you achieve increased stability in your life.

Crisis Services

Providing rapid and respectful response to individuals and families in crisis. Crisis & Counseling Centers (C&C) is the sole provider of crisis services to residents of Kennebec and Somerset counties.

Mental Health Treatment

Mental Health services are offered to both individuals and families. Our counselors are trained in a number of mental health issues including including trauma.

Substance Use Treatment

No matter where you are in your recovery journey—just starting out, starting over after years of successful recovery—Crisis & Counseling Centers has a program that will provide the right amount of support

Childrens' Case Management

Children’s Targeted Case Management is a program dedicated to serving youth ages 0-20 living in Kennebec, Somerset, Knox, and Franklin counties.

Parent's Case Management

Parent's Case Management

The Parent’s Case Management program provides parents with support and resources to help build a substance-free future for their children

youth-and-family-navigators

Youth & Family Navigation Services

Any adolescent, ages 10-24, and their families are eligible to receive services. This FREE service provides support and interventions for youth and their families who are struggling with their mental health or who may be at risk for suicide.

G.E.A.R. Parent Network

G.E.A.R. is run by parents for parents providing services for parents of children with emotional and behavioral health concerns.

Augusta Location

10 Caldwell Road
Augusta, ME 04330

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Frequently Asked Questions

Below you will find answers to our most frequently asked questions. Please do not hesitate to contact central access for assistance.

    Q: WHAT DO I DO IF I’M IN CRISIS?

    A: If you are in a crisis where you or someone else is in danger, call 911. For all other crisis-related matters call our 24-hour crisis line at 1.888.568.1112.

    Q: WHAT INFORMATION IS REQUIRED TO MAKE AN APPOINTMENT?

    A: We will need the client’s date of birth, Social Security Number, address, and insurance information.

    Q: WHAT SHOULD I BRING TO MY INTAKE APPOINTMENT?

    A: Please bring your picture ID and completed information packet that was mailed to you. If you did not receive an information packet, you can download it here (link to registration packet).

    Q: WHAT IF I DON’T HAVE INSURANCE OR HAVE LOST MY INSURANCE?

    A: If you do not have insurance please inform our central access team when speaking with them about starting services. Our team will work with you to see if you qualify for MaineCare insurance if you are eligible for grant funding to help cover the cost of your care or explore establishing a payment plan that will not limit your ability to obtain the care you or your loved one needs.

    Q: WHAT IF I HAVE LOST MY INSURANCE SINCE STARTING SERVICES?

    A: If you have lost your insurance since starting services please call our billing team to see if you qualify for MaineCare insurance if you are eligible for grant funding to help cover the cost of your care, or explore establishing a payment plan that will allow you to continue to obtain the care you or your loved one needs.