Crisis Stabilization Units (CSUs)

For those in crisis who are in need of around-the-clock care on a short-term basis, Crisis & Counseling Centers (C&C) offers an alternative to hospitalization. Crisis & Counseling Centers operates three crisis stabilization units (CSUs) in Kennebec and Somerset counties – two for adults and one for children and teens. The houses provide a safe and caring environment for individuals in crisis. A stay at one of the houses is typically between one and seven days. The length of stay is determined by each client’s need.

If you are in crisis, call 1.888.568.1112

Admission Criteria

Admission to one of the crisis residential units is based on a recommendation by a crisis worker or by referral from another health care provider, and on the results of a completed mental health assessment.

Each of the houses C&C operates is staffed 24 hours a day by a professionally trained and caring staff. The houses can accommodate between two and five individuals each.

Assignment to a house depends on many factors such as mental and emotional status and support needs of each resident.

What Happens During a Stay?

The overall goal of a stay at one of C&C’s CSUs is for a client to stabilize. Residential staff develop a treatment plan with each individual and work with clients on coping skills to help deal with stress and symptoms of any mental illness they may be facing.

Regular use of any prescribed medication is supported and supervised and clients process stressful situations (grief, financial pressures, family troubles, etc.) through meetings with clinical staff.

Family and significant others are involved as much as possible. Clients are reassessed on a daily basis, and a safety plan is developed when they are discharged.

What Happens After a Client Leaves?

Crisis Outreach staff are available to clients who have been discharged if they need any additional support, including assistance with setting up recommended appointments with therapists, doctors or any other provider. Outreach staff may be reached through the toll-free crisis number, (888) 568-1112.

We are required to bill for our services. MaineCare and private insurance will pay for many of our services.

Brooke, a Residential Team Leader at Crisis & Counseling Centers explains how adults and children in a behavioral health crisis can receive the care they need at our Crisis Stabilization Units located in Augusta, Waterville, and Winslow.